FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
3 Days
Quality products
Quality products , efficient and effective customer service. You can’t ask more
CLaudia
9 Days
Good quality product and customer service.
So far, I'm liking this product, and the customer service was very good.
ELZL
15 Days
The products I use are excel·lent
The products I use are excel·lent
ROSAS Josep Maria
23 Days
Delivery is prompt and I never saw a…
Delivery is prompt and I never saw a quality problem with the manufacturing. It is not possible to assess efficacy on a personal basis, since too many factors come into play. Efficacy can only be assessed statistically with a sufficient number of cases.
Roger De Backer
24 Days
I collaborates with the Supersmart…
I collaborates with the Supersmart more than 10 years. Every thing is going good. Quality of the things is good. Delivery comes in time. Five stars definitely !!!
Oleksiy
24 Days
All good
Simple, frictionless site, easy ordering, good delivery updates and execution.
Chris Robbins
26 Days
I feel better
I feel better
Peter Ammann
27 Days
Prompt delivery
Prompt delivery
JAKUB Radisch
28 Days
My new go-to for top quality supplements!
I am buying more and more of my supplements from this superb, high quality company. Cannot recommend it enough. Plus, excellent customer service with a quick, helpful team and speedy deliveries. Highly recommend Supersmart!
Cecilie H.
32 Days
SUPERSMART WHAT ELSE👍
SUPERSMART WHAT ELSE👍
DIEDERLE Christophe
35 Days
Excellent quality products with…
Excellent quality products with innovative formulas, as someone who has been suffering with acid reflux, these supplements have been lifesavers.
Oriana Moniz
35 Days
high quality supplement!
high quality supplement!
GALANT
35 Days
Good service prompt delivery
Good service prompt delivery
Mrs Marcella Reeves
40 Days
I like your clear explanation
I like your clear explanation. And how to make a choice of products for a specific health problem
Ingrid
46 Days
Great product and it arrives quickly.
Great product and it arrives quickly.
SOMMARIVA Gianni